No goods are to be returned to Conestoga Materials Handling Ltd. without prior written authorization covering specific items and quantities. A minimum handling charge of 30% of the value of the returned merchandise plus freight will be assessed to all non-defective merchandise returned.

Damage Claims and Shortages

The customer is responsible for inspecting merchandise immediately upon arrival. Claims resulting from damage or short shipments are to be made to the carrier upon receipt and noted on the Bill of Lading. All other shortages and damage claims must be reported to Conestoga Materials Handling Ltd. within 72 hours of receipt of the merchandise.

Back Orders

Conestoga Materials Handling Ltd. strives to maintain adequate stock levels at all times however, exceptions due occur. In such cases a representative will alert you of the delay. If you do not accept back orders please advise us when the initial order is placed and we will code your account accordingly.

Terms and Conditions

Conestoga Materials Handling Ltd. does not ship COD. Visa and MasterCard are welcome. All bulk orders shipped subject to credit approval form Conestoga Materials Handling Ltd. accounting department. Standard terms of sale are as follows:

 
Unpaid invoices past due will be charged 2% per month.
Used product orders <$500 are required to be paid for at time of purchase and is sold as is.